April 17, 2024

Azure Service Health vs Azure Resource Health

9 min read
Learn the difference between Azure Service Health and Azure Resource Health and how they can help you monitor the health and performance of your Azure resources.
A cloud-shaped figure with a health meter indicating the status of the cloud

A cloud-shaped figure with a health meter indicating the status of the cloud

When it comes to managing and monitoring your resources and services on Microsoft Azure, having access to tools that provide real-time status updates is essential. Two services that accomplish this are Azure Service Health and Azure Resource Health. In this article, we will explore the differences between these two services, their importance to your organization, and how to effectively use them to monitor and maintain your Azure environment.

What is Azure Service Health?

Azure Service Health is a service that provides timely and detailed information about the status of Azure services. It monitors the Azure platform and infrastructure, proactively identifying issues that may impact the services hosted on Azure. Azure Service Health’s key features include:

Status information: Provides a dashboard with the current status of all the Azure services you’re using.

Customized notifications: Allows you to set up alerts for services you’re interested in.

Historical data: Provides a history of any past Azure service incidents you’ve experienced and their resolutions.

Real-time updates: Azure Service Health provides real-time updates on the status of Azure services, ensuring that you are always aware of any issues that may impact your services. This allows you to take proactive measures to mitigate any potential downtime or disruptions to your business operations.

What is Azure Resource Health?

Azure Resource Health is a service that helps you diagnose and get support for issues with your Azure resources. It monitors the health of individual resources that your applications rely on and provides recommendations and solutions for known issues. Azure Resource Health’s key features include:

Proactive monitoring: Detects when a resource is not functioning correctly and provides a detailed diagnosis of the problem.

Recommendations: Offers recommendations, solutions, and links to comprehensive documentation to help you solve problems.

Integrations with Azure Monitor and Azure Security Center: Provides insights into the health of your resources.

Customizable alerts: Azure Resource Health allows you to set up alerts for specific resources or resource groups, so you can be notified when there are issues or changes in their health status. You can also customize the severity level of the alerts, so you can prioritize and respond to them accordingly. This feature helps you stay on top of your resources’ health and take proactive measures to prevent potential issues.

Understanding the Differences Between Azure Service Health and Azure Resource Health

While both Azure Service Health and Azure Resource Health are designed to help you with maintaining the health of your Azure environment, they differ in the kind of information they offer. Azure Service Health focuses on providing real-time status updates of Azure services and platforms, whereas Azure Resource Health focuses on diagnosing specific issues with individual resources. Both are essential tools for maintaining the health of your Azure environment and ensuring minimal downtime.

Azure Service Health provides a comprehensive view of the health of Azure services and platforms, including any ongoing incidents, planned maintenance, and health advisories. This information is critical for IT teams to stay informed about the status of their Azure environment and take necessary actions to mitigate any potential issues.

On the other hand, Azure Resource Health provides detailed information about the health of individual resources, such as virtual machines, storage accounts, and network interfaces. It helps IT teams diagnose and troubleshoot issues with specific resources, such as connectivity problems, performance issues, or configuration errors.

Why are Azure Service Health and Azure Resource Health Important for Your Organization?

By using Azure Service Health and Azure Resource Health, you’ll gain better visibility into the health of your Azure environment. With that visibility, you can proactively identify and resolve issues before they cause any significant problems, keeping your applications running smoothly and reducing downtime. As a result, you can provide better service to your customers, boost your organization’s productivity and profitability.

Additionally, Azure Service Health and Azure Resource Health provide real-time updates on the status of your resources and services, allowing you to stay informed about any potential issues or outages. This information can help you make informed decisions about your Azure environment and ensure that your organization is always prepared to handle any disruptions. By leveraging these tools, you can improve the reliability and performance of your applications, while also reducing the risk of costly downtime and lost revenue.

How to Monitor Your Azure Services with Azure Service Health

To start using Azure Service Health, log in to the Azure portal and navigate to the Service Health dashboard. The dashboard provides an overview of your resources’ health status. You can filter the view by the subscription, resource group, or region of your interest. Additionally, Azure Service Health offers email and SMS alerts for services you’re interested in. You can configure these alerts by clicking on the Service Health alerts tab in the Azure portal.

One of the key benefits of using Azure Service Health is that it provides proactive notifications about any issues or incidents that may impact your services. This means that you can take action before any problems occur, minimizing downtime and ensuring that your services are always available to your customers.

Another useful feature of Azure Service Health is the ability to view historical data about your services. This can help you identify trends and patterns in your service health, allowing you to make informed decisions about how to optimize your resources and improve your overall service performance.

How to Monitor Your Azure Resources with Azure Resource Health

To start using Azure Resource Health, navigate to the specific Azure resource’s blades in the Azure portal that you want to monitor. Under “Support + troubleshooting,” choose “Resource health.” This will take you to the Azure Resource Health dashboard for that particular resource. Azure Resource Health will show any diagnosed issues, provide recommendations, and offer links to related documentation and support.

Additionally, Azure Resource Health allows you to set up alerts for specific resources. This means that if any issues are detected, you will receive a notification via email or SMS. To set up alerts, go to the Azure Resource Health dashboard for the resource you want to monitor, and click on “Alerts” in the left-hand menu. From there, you can configure the alert criteria and notification settings to suit your needs.

How to Set Up Alerts for Azure Service Health and Azure Resource Health

To receive real-time alerts for Azure Service Health, you can set up email and SMS notifications. To configure these alerts, navigate to the Service Health alerts tab in the Azure portal, select “Create Service Health alert,” and select the Azure service you want alerts to be delivered to. You can also set up alerts from the Azure Resource Health dashboard. Simply select “Configure notifications” and choose “Email” or “SMS.” You can opt to receive notifications for specific resources, resource groups, regions or even at the subscription level.

It is important to note that setting up alerts for Azure Service Health and Azure Resource Health can help you stay informed about any issues or outages that may impact your resources. By receiving real-time notifications, you can take immediate action to resolve any issues and minimize any potential downtime. Additionally, you can customize the alerts to suit your specific needs and preferences, ensuring that you only receive notifications that are relevant to you and your organization.

Best Practices for Using Azure Service Health and Azure Resource Health

Here are some best practices to follow when using Azure Service Health and Azure Resource Health:

  • Configure customized notifications: Only set up alerts for services you care about so that you don’t get inundated with irrelevant alerts.
  • Regularly check your resource health: Check resource health frequently to ensure that there are no underlying problems, and diagnose and resolve any discovered issues in a timely manner.
  • Monitor services’ global status: Review the Service Health dashboard regularly to understand the global status of the Azure services you are using.
  • Configure integrations: Integrate with Azure Monitor and Azure Security Center to get better visibility and insights into your Azure environment.

Another best practice is to set up automated remediation for common issues. This can help you quickly resolve issues without manual intervention, reducing downtime and improving overall system reliability.

It’s also important to regularly review and update your service health and resource health configurations. As your Azure environment evolves, your monitoring needs may change, and it’s important to ensure that your monitoring is still aligned with your business goals and priorities.

Troubleshooting Common Issues with Azure Service Health and Azure Resource Health

When you run into issues with Azure Service Health and Azure Resource Health, Azure provides detailed documentation and technical support that can help you resolve them. Ensure that you regularly check the health of your Azure resources to identify issues to determine if it’s an infrastructure problem or a problem within the application itself.

It’s also important to keep in mind that some issues may not be related to Azure at all. For example, if you are experiencing slow performance, it could be due to network connectivity issues or problems with your application code. In these cases, it’s important to investigate all possible causes before assuming that the issue is with Azure. Additionally, consider setting up alerts and notifications for Azure Service Health and Azure Resource Health to stay informed about any potential issues before they become major problems.

Integrating Third-Party Tools with Azure Service Health and Azure Resource Health

Azure Service Health and Azure Resource Health integrate with third-party tools, so you can consolidate everything in one place. For instance, you can integrate your monitoring solution such as SolarWinds or Azure Automation with Azure Resource Health to get more visibility into your application and resources, and user-defined custom log events. Additionally, Azure Event Grid enables you to receive Azure Service Health notifications alongside notifications from different Azure services, in third-party services, and in custom-built applications.

Comparing The Pricing Of Azure Service Health and Azure Resource Health

Azure Service Health and Azure Resource Health are both available as part of the Azure Monitor package, which includes basic monitoring features for free and advanced features for a fee. Advanced features include more detailed and frequent monitoring, historical performance data, and integration with third-party tools. To learn more about Azure Monitor pricing, see the Azure pricing page.

Real-World Examples of How Organizations Use the Two Services Together

Many organizations use Azure Service Health and Azure Resource Health in tandem to maintain the health of their Azure environment. Here are some use cases:

  • Oil and gas companies, marine and logistic, using Azure Service health to monitor water systems in their work field, while using Azure Resource health to keep tabs on individual components such as pipelines, pumps, reservoirs, etc.
  • Manufacturing companies use Azure Resource Health to monitor high-value machines such as CNC machines or robots that operate 24/7, whereas using Azure Service Health to detect the entire plant’s status (air conditioning, power, water supply, etc.)
  • For web-based applications, it’s possible to use Azure Service Health to monitor the status of the web app or API, while using Azure Resource Health for the database, storage, and networking resources.

Frequently Asked Questions About Using Azure Service Health and Azure Resource Health

Here are some frequently asked questions about Azure Service Health and Azure Resource Health:

  • Do I need to have an Azure subscription to use Azure Service Health and Azure Resource Health? Yes, you need to sign up for an Azure subscription to use these services.
  • Are there any limitations to the number of resources I can monitor with Azure Resource Health? No, there are no limitations to the number of resources you can monitor with Azure Resource Health.
  • Can I use Azure Resource Health to monitor non-Azure resources such as on-premises servers? No, Azure Resource Health is only for monitoring Azure resources.

Conclusion: Choosing the Right Service for Your Organization’s Needs

Azure Service Health and Azure Resource Health are both essential tools for maintaining the health of your Azure environment. By carefully weighing the features and benefits of both services, you can gain better visibility and insights into your Azure resources and services, diagnose and resolve issues in a timely manner, and mitigate potential downtimes that can impact your business’s productivity and profitability.

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